As a Managed Service Provider, having the ability to manage key performance indicators can help you in achieving the following goals:

Acquiring new customers

Being able to demonstrate to a prospective customer that you can provide web-based dashboards filled with KPI measurements related to ITIL, COBIT, ISO20K KPIs or any other industry standard can be a key competitive differentiator.

Transition new customers

After you have acquired a customer, you will likely have to operate using their tools and administration until you have consolidated this to your own back office standards. While you need to make a first impression to your new customer, typically MSPs have a “black hole” when it comes to quality and cost control during this phase. Mirror42 can help. Our unique technology allows you to deploy your “thermometers” quickly in a new environment and immediately start collecting KPI data related to quality and costs. This will allow you to make a good first impression and put you in control over SLAs, resources and costs.

Avoid SLA penalties, re-allocate resources in time

As an MSP you are paid to meet SLAs. Miss them and you face a penalty, but if you overachieve, there is no extra compensation. The challenge for MSPs is to determine as soon as possible if SLAs will be met or will be in jeopardy and allocate resources accordingly. With Mirror42 MSPs can monitor identify how resources and SLAs relate to each other in order to achieve the best allocation of resources to maximize revenue while avoiding penalties.

Add value to your customers and your own bottom line.

Once customers have been transitioned to your procedures, processes, and tooling it is time to add value. In a single solution, you can improve quality, maximize resources, reduce costs, improve time to implement changes, and reduce time spent on SLA reporting. By deploying KPI management techniques and Mirror42 technology, you can be sure that every trend related to service delivery is captured.