As an IT department you have many IT stakeholders that have a variety expectations and require you to communicate with them in their language. At the same time you face the challenge to improve quality, reduce costs, do more with less resources, comply with standards and regulations, manage suppliers, and drive innovation. In essence, you need to enable business at the speed of light.

Define

Mirror42 allows IT departments to create a common language for communicating with IT stakeholders. By defining a KPI framework for your organization you can communicate to all stakeholders in their language. COBIT for auditors, SLAs for the business, ITIL for IT Management, PMI for the PMO, ISO17799 for Risk Managers, and IT controls for SOX for your CFO.

Measure

Roll out your KPI frameworks and start measuring. Mirror42 can collect data from the top IT Service, Application, System, Network, and Project Management applications and turn this data into powerful dashboards for your IT stakeholders - updated daily, weekly, or even in real time.

Improve

Mirror42 stores the trends behind KPIs, allowing you to feed this information into your improvement programs:

• Reduce the cost of IT
• Improve the quality of IT (ITIL processes, resources, services, projects, risks)
• Manage suppliers and external SLAs

Mirror42’s data store is also easy to access by third party report writers or data warehouse initiatives via RSS feeds or direct SQL.