Mirror42 delivers solutions that put IT Executives back in charge. While your competitors are using a variety of point solutions and spreadsheets, you can be in full control over you IT organization. Imagine business and IT stakeholders using a common set of KPI definitions, allowing you to communicate more effectively. Imagine you being able to measure these KPIs on a daily basis and being able to report and benchmark the data. Imagine being able to track KPI trends and manage your improvement programs.

Mirror42 solutions enable IT organizations to define, measure, and improve key performance indicators. Why do organizations use our software?

Measure IT costs

Monitor KPIs related to infrastructure and application maintenance costs, costs of suppliers, cost of resources, cost of changes & incidents, and project budgets. In addition, you can monitor important IT/Business ratios such as “opportunity cost of downtime” and “innovation/maintenance ratios”.

Manage service levels

Availability, performance, response times, costs, quantities, customer satisfaction, incidents, changes… With Mirror42 IT organizations can measure their output in 360 degrees and consolidate data from all data sources.

Improve quality

ITIL, PMI, ASL, CMM, ISO20000, COBIT - every IT framework describes IT Processes. By optimizing and improving your IT processes you can improve the reliability and stability of your output. Improve your quality to drive out risks and avoid SLA breaches or improve margins.

Optimize resources

Resources are one of the most important drivers behind the costs and quality of your IT organization. What are the costs of internal and external resources? How are they performing? KPIs can show which IT resources are effective or how IT resources should be re-allocated in order to prevent SLA breaches.

Whether you provide Managed Services or run an internal IT organization, Mirror42 helps you gain valuable operational insight while providing relevant information to employees that allows them to respond to problems and opportunities as they arise - all with a lower TCO than any other solution available today.