Business Benefits

Mirror42 technology can generate a number of business benefits. Here is a what some of our customers have told us:

Managed Service Providers

  • “With Mirror42 we were able to monitor historic trends and forecast our SLA controls on a daily basis. This allowed us to allocate resources and prevent SLA breaches and associated penalties.”

  • “Whenever we sign on a new customer, we take on service management administrations. It is always a challenge to rapidly implement quality and SLA key control reporting capabilities. With Mirror42 we can do this rapidly any type of administration. Benefits: we are in control over the new environment and reduce the time pressure and associated risks of consolidating the tooling to our own standard applications.

  • “Mirror42 speed up our existing data warehouse initiative. After months of trying to realize our IT data warehouse we decided to seperate Performance management from Operational reporting. We selected Mirror42 to collect all KPI information. After 3 months we were able to go live and delivered IT management with KPI dashboards. We reuse the mirror42 collected data in our data warehouse initiative and gained valuable time on the total data warehouse project.”

IT Departments

  • “During our ITIL process implementation we continuously measured our process KPIs trends with Mirror42. We improved process quality with 30% and reduced our costs with 10% in 6 months. The information Mirror42 provided was crucial for making the right decisions along the way.”

  • “After a series of M&A activities we had multiple service management applications. With Mirror42 we created a consolidated view over the three environments and offload our KPI information from the 3 different service desk applications to the Mirror42 database. Additional benefit, we mitigating risk and have taken complexity out of our consolidation project to come to one service desk application in the future. We no longer have to worry about our historic reporting capabilities related to regulations and other obligations.”

  • “Before Mirror42 we had many IT stakeholders with individual metrics spreadsheets for every standard in IT. The auditors wanted COBIT and SOX controls, quality managers ASL controls, business units SLA controls, process owners ITIL controls, risk managers ISO17799 controls and so on. There was a continuous pressure on operational IT to deliver the data required for these reports. With Mirror42 we were able to share KPI definitions across the domains, measure them once and automatically distribute all the information to all the stakeholders.”

  • “Our PMO office uses Mirror42 to take the data from our PPM system and measure our maturity and capability to manage projects. Miror42 allows us to analyze our historic project information, we can now determine which vendors, project managers, countries have stronger capabilities for our projects based on type of project, size, duration and much more.”