Step 1: Define Mission and Establish Strategic Performance Objectives
When it comes to performance management, the mission is often not very hard to define. Companies want to achieve operational excellence when it comes to their business processes, improve profitability, improve time to market, increase customer intimicy or achieve cost leadership.
Lessons Learned
- Involve accountable people & key stakeholders
- “The only certain thing is change”
- Do not spend to much time on details
- Think beyond current crisis
- Think improvement, not to place blame