Integrated System
Step 2: Establish an Integrated Performance Measurement System
Many organizations do not integrate the various reporting, analysis and governance initiatives, this often results in the following “system”
- Multiple unprotected complicated spreadsheets
- Explanations on performance sent by e-mail
- Inability to compare relative performance
- No control over source data
- No ability to consolidate data from multiple data sources
Performance-Based Management is about establishing a process. There is a need to integrate: Mission, Goals, Key Processes, Stakeholders, Accountable people, Measures, Explanations and Actions. A powerful analogy is an quarterly report of a public quoted company: This is a compilation of key performance, management explanations, outstanding actions for improvement and the forecast for next quarter.
There are multiple integrated frameworks to choose from. Below are a number of frameworks listed in order of complexity. Mirror42 recommence the first two frameworks as starting points.
- Critical Few
- Performance Dashboards: Tableau de Bord
- Balanced Scorecard
- Malcom Baldridge National Quality Award Criteria: Total Quality Management