Mirror42 http://mirror42.com Your Business Visualized Tue, 15 May 2012 10:47:58 +0000 http://wordpress.org/?v=2.5.1 en Check out Topdesk KPI solution & join us at Topdesk Symposium http://mirror42.com/2012/05/15/check-out-topdesk-kpi-solution-join-us-at-topdesk-symposium http://mirror42.com/2012/05/15/check-out-topdesk-kpi-solution-join-us-at-topdesk-symposium#comments Tue, 15 May 2012 09:55:34 +0000 erik http://mirror42.com/?p=1089 We are at the Topdesk Symposium today on May 15. Topdesk is one of our OEM partners. Topdesk delivers a KPI solution on-top of their service management application that provides insight in business metrics for Topdesk customers in scorecards and dashboards. The solution is provided as a software-as-a-service, but can also be deployed as an on-premise application. For more information check out our Store.

For more information on OEM opportunities check out our solutions.

]]> http://mirror42.com/2012/05/15/check-out-topdesk-kpi-solution-join-us-at-topdesk-symposium/feed New integration available: Google Adwords http://mirror42.com/2012/04/25/new-integration-available-google-adwords http://mirror42.com/2012/04/25/new-integration-available-google-adwords#comments Wed, 25 Apr 2012 11:53:17 +0000 erik http://mirror42.com/2012/04/25/new-integration-available-google-adwords We have a new standard integration available in our KPI Dashboard Store: Google Adwords.

KPI Dashboard analyzes the advertising analytics data gathered by Google Adwords, and gives you trending insight into areas such as views, clicks, CTR and CPC. This data can then be combined with other sources such as Google Analytics, Twitter, Zendesk, Highrise and/or FreshBooks in a single dashboard.

]]> http://mirror42.com/2012/04/25/new-integration-available-google-adwords/feed New integration available: Quickbooks Online http://mirror42.com/2012/04/02/new-integration-available-quickbooks-online http://mirror42.com/2012/04/02/new-integration-available-quickbooks-online#comments Mon, 02 Apr 2012 08:06:19 +0000 erik http://mirror42.com/?p=1085 We have a new standard integration available in our KPI Dashboard Store: Quickbooks Online.

With KPI Dashboard for Quickbooks you can go beyond your income statements and balance sheets. Analyze your trends on invoicing, debtors and much more.

]]> http://mirror42.com/2012/04/02/new-integration-available-quickbooks-online/feed Don’t miss our online training! http://mirror42.com/2012/03/20/dont-miss-our-online-training http://mirror42.com/2012/03/20/dont-miss-our-online-training#comments Tue, 20 Mar 2012 12:42:40 +0000 erik http://mirror42.com/?p=1084 Be sure to join us for the live online training of KPI Dashboard. Register now and learn how you can measure and visualize your business performance using KPI Dashboard solutions.

Join our webinar to learn about:

  • Setting up your own performance indicators
  • Adding scores to the indicators and creating formulas
  • Setting up and share a dashboard
  • Data Security
  • KPI Dashboard integration possibilities

    • The event will be held live on the following dates and times:

  • Wednesday March 28th 2012 – 10:00 am EST (New York, Boston, DC)
  • Thursday March 29th 2012 – 10:00 am EST (New York, Boston, DC)
  • Wednesday April 4th 2012 – 10:00 am EST (New York, Boston, DC)
  • Thursday April 5th 2012 – 10:00 am EST (New York, Boston, DC)
    • Register now for the training.

    ]]>     http://mirror42.com/2012/03/20/dont-miss-our-online-training/feed     Single Sign On available for KPI Dashboard http://mirror42.com/2012/03/01/single-sign-on-available-for-kpi-dashboard http://mirror42.com/2012/03/01/single-sign-on-available-for-kpi-dashboard#comments Thu, 01 Mar 2012 06:03:35 +0000 erik http://mirror42.com/?p=1083 Single Sign On is now available for KPI Dashboard. It allows to use an existing authentication mechanism with KPI Dashboard such that it provides centralized, fast and convenient access for users. Single Sign On for KPI Dashboard for the Enterprise Edition is based on SAML, an open standard for exchanging authentication and authorization data.

    Read on and learn more about our KPI Dashboard product.

    ]]>     http://mirror42.com/2012/03/01/single-sign-on-available-for-kpi-dashboard/feed     KPI Dashboard for Service-Now and BMC Remedy http://mirror42.com/2012/02/23/kpi-dashboard-for-service-now-and-bmc-remedy http://mirror42.com/2012/02/23/kpi-dashboard-for-service-now-and-bmc-remedy#comments Thu, 23 Feb 2012 13:18:20 +0000 erik http://mirror42.com/?p=1081 KPI Dashboard for Service-Now or for BMC Remedy is an mobile reporting, online KPI Dashboard and KPI Scorecard solution for IT Service Management.

    The solution comes with 40 standard ITSM metrics and can be easily customized. Your KPI Dashboard and KPI scorecards are updated daily without any human interference and your users can access the dashboards online or via their smart-phones or tablets.

    Read on and learn more about KPI Library for ServiceNow or Read on and learn more about KPI Library for BMC Remedy

    ]]>     http://mirror42.com/2012/02/23/kpi-dashboard-for-service-now-and-bmc-remedy/feed     Our partner Zendesk launches partner program in Europe http://mirror42.com/2012/02/08/our-partner-zendesk-launches-partner-program-in-europe http://mirror42.com/2012/02/08/our-partner-zendesk-launches-partner-program-in-europe#comments Wed, 08 Feb 2012 19:33:03 +0000 erik http://mirror42.com/?p=1079 As a European company based in Amsterdam, the Netherlands, we are proud that Zendesk launches a partner program specifically aimed at Europe. Now More Than 4,000 European Customers can Benefit From the Growing Zendesk Ecosystem. Read the press statement here.

    We have integrated KPI Dashboard with Zendesk to provide real analytics for their service support system. KPI Dashboard analyzes the support data that’s already in your Zendesk helpdesk and gives you insight into time to solve tickets, ticket volume, backlog growth, agent and group performance and calculates your ideal staffing based on your workload and backlog.

    You can set targets and configure thresholds and alerts for your business metrics and you will be able to communicate about your support performance using our “Twitter” style messaging.

    Combine your Zendesk data with for example Twitter, Google Analytics, Highrise and/orFreshBooks in a single dashboard.

    ]]>     http://mirror42.com/2012/02/08/our-partner-zendesk-launches-partner-program-in-europe/feed     Get your on-premise business metrics on your mobile http://mirror42.com/2012/01/30/get-your-on-premise-business-metrics-on-your-mobile http://mirror42.com/2012/01/30/get-your-on-premise-business-metrics-on-your-mobile#comments Mon, 30 Jan 2012 15:04:58 +0000 erik http://mirror42.com/2012/01/30/get-your-on-premise-business-metrics-on-your-mobile Good news for all business managers that would love to have their business metrics — for which the data reside in databases behind the firewall (on-premise) — available on their smart-phone. We have made the integration of on-premise data into KPI Dashboard much easier with our Data Collector.

    With the Data Collector you can connect to any datasource, Oracle, SQL Server, SAP BW. The Data Collector is a secure software agent that is installed within your IT infrastructure. The Data Collector enables configuration of data collection from SQL structured databases, and it automatically sends collected data as indicator scores to your KPI Dashboard account.

    The DataCollector and its documentation is available for all KPI Dashboard Editions. Go to our download page and download the Data Collector right now. To get an impression about the capabilities of the DataCollector please take a look at our online tutorial.

    ]]>     http://mirror42.com/2012/01/30/get-your-on-premise-business-metrics-on-your-mobile/feed     KPI Dashboard click-and-go integrations http://mirror42.com/2012/01/04/kpi-dashboard-click-and-go-integrations http://mirror42.com/2012/01/04/kpi-dashboard-click-and-go-integrations#comments Wed, 04 Jan 2012 14:33:54 +0000 erik http://mirror42.com/?p=1076 KPI Dashboard offers click-and-go integrations. Just provide KPI Dashboard with credentials to access the selected application / tool, and it will automatically collect trending data for (key) performance indicators, and update it every day, no configuration required.

    KPI Dashboard offers amongst other the following click-and-go integrations:

    We also offer integration for for example Netsuite, Salesforce, Quickbooks, and others, including the option to collect data from on-premise application such as SAP or Oracle apps. Visit the KPI Dashboard Store for an overview of all integrations.
    ]]>     http://mirror42.com/2012/01/04/kpi-dashboard-click-and-go-integrations/feed     Not 1 but 2 new Facebook integrations http://mirror42.com/2011/12/22/not-1-but-2-new-facebook-integrations http://mirror42.com/2011/12/22/not-1-but-2-new-facebook-integrations#comments Thu, 22 Dec 2011 10:33:56 +0000 erik http://mirror42.com/?p=1075 Just in time for the holidays, we have released two brand-new free data integrations for KPI Dashboard in our KPI Dashboard Store both for Facebook analytics: Facebook Page and Facebook Domain.

    The Facebook Page integration provides daily automatically collected analytics on your Facebook page. If you also linked your company domain/URL with Facebook, the Facebook Domain integration will provide daily refreshed analytics on your domain in combination with Facebook.

    So get business insight into Facebook likes, page and feed views, engaged and active users.

    Happy Holidays!

    ]]>     http://mirror42.com/2011/12/22/not-1-but-2-new-facebook-integrations/feed