Attend a complimentary Web Seminar on 3pm CET, June 4, 2008.
Measure IT costs. Manage service levels. Improve quality. Optimize resources.
Sound familiar? As a provider of Managed Services, you need to be able to do this for your own operations, and those of your customers. In order to do these things successfully, you need to be able to clearly define and measure performance against a common framework of KPIs and metrics.
Mirror42 invites you to a complimentary web seminar that will show you how to use IT Performance Management to:
Acquire new customers - develop the ability to deliver KPI measurements related to ITIL, COBIT, ISO20000, and numerous other industry standards to prospective customers as a critical competitive differentiator.
Transition new customers – demonstrate quality and cost efficiency after acquiring new customers while using their existing tools and administration until you have consolidated this to your own internal systems and standards.
Avoid SLA penalties, re-allocate resources in time - Miss an SLA and you face a penalty, but there is no extra compensation if you exceed expectations. Determine as soon as possible if SLAs will be met or will be in jeopardy and allocate resources accordingly to maximize revenue while avoiding penalties.
Participants will also learn how a major MSP is using IT Performance Management programs to add significant value to the bottom line – for themselves and their customers.