Attend a complimentary Web Seminar on May 28, 2008.
Controlling Costs. Improving Quality. Managing Performance.
IT Executives deal with these issues on a daily basis. However, the amount of data required to manage these issues is also increasing daily – not just more data, but also from more sources. Wouldn’t it be nice if you could easily use that information faster to make better decisions?
Mirror42 invites you to a complimentary web seminar that will cover the essentials of building a flexible and agile IT Performance Management program, including how to:
Define - identify the KPIs that reflect your organizational goals, how to design good KPI definitions, and where to find “out-of-the-box” KPIs that can meet your needs.
Measure - identify the right information, and information sources, that can provide the operational insights necessary to identify both problems and opportunities in real-time.
Improve – take advantage of your KPI libraries and information to not only capture trends over time, but also provide end-users with a real-time view of current activities to meet or exceed organizational goals.
Participants will also learn how a major international manufacturing company went from reactively managing their IT Performance Management program with a variety of point solutions and spreadsheets to embracing a solution that provides relevant information to employees that allows them to respond to problems and opportunities as they arise.