Mirror42 Solution Enables Aquiris to Automate Service Level Agreement Reporting.
Amsterdam, Netherlands – April 17 2008 – Aquiris, a managed service supplier of business service management solutions, has selected Mirror42 IT Performance Management software to provide dashboards for improving the service quality of their customers. Aquiris will offer these service quality dashboards to their customers, enabling them to directly monitor the status and trends of Key Performance Indicators (KPIs) related to SLAs.
Aquiris helps businesses implement BSM and IT governance solutions as a phased project. Delivering a fully managed service to its customers, Aquiris monitors and manages customer infrastructure in an ASP model. Mirror42’s solution collects, analyzes, and correlates all data from multiple HP software solutions that Aquiris is using to deliver its managed service.
Using the dashboards available in Mirror42’s IT Performance Management software both Aquiris and their customers have full insights in the performance of the entire ICT-organization and can jointly determine actions necessary to improve overall performance.
“Our customers can now see the KPIs of the entire ICT environment in real time, as well as see trends overtime” says Gerard Brinkman, Director Operations of Aquiris. “We save a lot of time with Mirror42 since we no longer have to deal with system integration and analysis of all the data, Mirror42 takes care of that. Instead we can focus on drawing conclusions from the information provided by Mirror42, something we hardly had any time for in the past.”
Mirror42 software has a flexible architecture for system integration. A unique data collection engine allows customers to quickly populate performance management dashboards with data collected from multiple IT management applications, such as IT management software by HP.
About Aquiris
Aquiris delivers Business Service Management technology to its customers as a managed service. Customers no longer have to invest in BSM tooling, knowledge and resources, but can simply “connect” their infrastructure to Acquiris and allow them to monitor both the ICT environment as well as the business processes. The combination of an experienced service management team and the BTO (Business Technology Optimization) applications of HP software offers customers a solid foundation for BSM and IT Governance.
More information: www.aquiris.nl
About Mirror42
Mirror42 delivers software applications to CIOs and IT executives which enable them to define, measure and improve KPIs of the IT organization. Headquartered in Amsterdam, the Netherlands, the company serves over 50 customers in 15 countries and has been selected as one of the top 50 most promising technology companies in the Benelux by the Benelux Venture Forum. Mirror42 also operates KPI Library, an online free community focused on KPI definitions that is growing by over 1000 new members each week.
For more information, please visit: www.mirror42.com