Conversations from the Mirror42 Team

As a European company based in Amsterdam, the Netherlands, we are proud that Zendesk launches a partner program specifically aimed at Europe. Now More Than 4,000 European Customers can Benefit From the Growing Zendesk Ecosystem. Read the press statement here.

We have integrated KPI Dashboard with Zendesk to provide real analytics for their service support system. KPI Dashboard analyzes the support data that’s already in your Zendesk helpdesk and gives you insight into time to solve tickets, ticket volume, backlog growth, agent and group performance and calculates your ideal staffing based on your workload and backlog.

You can set targets and configure thresholds and alerts for your business metrics and you will be able to communicate about your support performance using our “Twitter” style messaging.

Combine your Zendesk data with for example Twitter, Google Analytics, Highrise and/orFreshBooks in a single dashboard.

Mirror42 Delivers KPI Dashboard Solution for 37signals’s Highrise

Amsterdam, The Netherlands, October 23 2011

Mirror42 now delivers KPI Dashboard for 37signals’s Highrise CRM and provides real analytics to Highrise customer. KPI Dashboard allows Highrise CRM customers to analyze the lead & contact data that is already in their Highrise account, and gives trending insight into areas such as % of deals won/lost, time to close deals, average deal size, total deals pending, by age, by agent, by category. The KPI Dashboard solution for Highrise deliver pre-defined best practice KPIs and the data is collected and refreshed every day.

Read the full press release here.

Mirror42 Releases KPI Dashboard for Zendesk – Great Advanced Analytics For Zendesk Customers with Dashboards and Scorecards That Are Automatically Updated.

Amsterdam, The Netherlands, September 02 2011

KPI Dashboard for Zendesk allows Zendesk customers to get insights in their key metrics and indicators such as open/closed tickets, average time to close a ticket, backlogs and workload. Data is collected every day and the dashboards and scorecards are automatically updated. Support Managers can set targets and thresholds for these metrics and use KPI Dashboard to optimize the company support processes.

Read the full press release on PR Web.

Mirror42 delivers KPI Dashboard solutions for Google Analytics and Twitter – KPI Dashboard is an ideal solution for web marketers who want to consolidate statistics

Amsterdam, The Netherlands, September 02 2011

Mirror42 now delivers 2 new KPI Dashboard solutions that provide Google Analytics and Twitter customers to build an integrated dashboard. This dashboard is an ideal solution for web marketers who want to consolidate all their online statistics in one place. Businesses can now see how often their brand name is tweeted and how often their website is visited in one single overview. It becomes easy to manage all the statistics of your online activities.

Read the full press release on PR Web.