Conversations from the Mirror42 Team

The Mirror42 for BMC RemedyForce delivers advanced analytics and time series analysis for Key performance indicators in the BMC RemedyForce user interface as a service.

Mirror42 for BMC RemedyForce is a predefined set of best-practice KPIs, analytics, scorecards and dashboards that are updated on a daily basis and enable IT executives to improve the performance of the IT organization, drive down costs and improve service quality.

The solution is integrated in the BMC RemedyForce user interface for a seamless user experience and user acceptance and can also be accessed with native iPhone, iPad or Android apps.

The Mirror42 Salesforce solution comes with standard KPIs for Lead Management, Opportunity Management and Support Management and can be tailored to fit your Salesforce.com implementations.

The Mirror42 Salesforce solution is now extended with a user-interface integration that allows to embed Mirror42 Scorecards & Dashboards into Salesforce. This allows end-users of Salesforce direct access to their sales business metrics.

ServiceNow service provider Imakumo has signed an agreement to collaborate closely and offer clients Mirror42 KPI Dashboard for ServiceNow, allowing them to take reporting to the a new level and enabling IT departments to measure KPIs, analyze performance, deliver executive dashboards and run improvement programs.

“We performed an exhaustive scan of the market and examined multiple well-known Business Intelligence tools. We then met Mirror42 and our search was over. Mirror42 simply offers the strongest and best fit for ServiceNow. Easy to deploy, ready-made dashboards, true performance management features, powerful trend-analytics and a native ServiceNow user interface integration make Mirror42 stand out from the crowd.” says Vincent Guiheneuc, CEO of Imakumo.

ServiceNow already offers various reporting possibilities at operational level. Mirror42 takes reporting to the tactical and strategic level, with trend analytics, role-based dashboards, mobile access and target and threshold management.

Imakumo joins the growing network of Mirror42 partners for ServiceNow: Nashco, Keystone Management Solutions, Logicalis SMC, Partners in IT, Fruition Partners, Silverstorm and Symfoni.

ServiceNow service provider Fruition Partners has signed an agreement with Mirror42 to collaborate closely in the USA. Fruition will offer clients Mirror42 KPI Dashboard for ServiceNow, allowing their clients to take reporting to the a new level and enabling IT departments to measure KPIs, analyze performance, deliver executive dashboards and run improvement programs.

Patrick Stonelake, founder and Chief Innovation Officer at Fruition Partners, said: “Fruition Partners is excited to be partnered with Mirror42 to bring a fully integrated IT dashboarding and trending offering to our ServiceNow customers. Mirror42 technology is also a key part of our exclusive Service Management Accelerator offering – which brings enterprise ServiceNow customers full process and tool maturity in surprisingly short implementations.”

ServiceNow already offers various reporting possibilities at operational level. Mirror42 takes reporting to the tactical and strategic level, with trend analytics, role-based dashboards, mobile access and target and threshold management.

Fruition Partners joins the growing network of Mirror42 partners for ServiceNow: Nashco, Keystone Management Solutions, Logicalis SMC, Partners in IT, Imakumo, Silverstorm and Symfoni.