Conversations from the Mirror42 Team

As a European company based in Amsterdam, the Netherlands, we are proud that Zendesk launches a partner program specifically aimed at Europe. Now More Than 4,000 European Customers can Benefit From the Growing Zendesk Ecosystem. Read the press statement here.

We have integrated KPI Dashboard with Zendesk to provide real analytics for their service support system. KPI Dashboard analyzes the support data that’s already in your Zendesk helpdesk and gives you insight into time to solve tickets, ticket volume, backlog growth, agent and group performance and calculates your ideal staffing based on your workload and backlog.

You can set targets and configure thresholds and alerts for your business metrics and you will be able to communicate about your support performance using our “Twitter” style messaging.

Combine your Zendesk data with for example Twitter, Google Analytics, Highrise and/orFreshBooks in a single dashboard.

We’re happy to announce that two performance management experts have decided to join KPI Library as Experts. They will publish new insights regularly on KPI Library.

Bernard Marr (API, United Kingdom)

http://kpilibrary.com/experts/the-intelligent-company

Bernard Marr is a leading global authority and best-selling author on delivering, managing and measuring enterprise performance.

Robert Champagne (onVector Consulting Group, United States)

http://kpilibrary.com/experts/performance-perspectives

Robert Champagne is thought leader in Enterprise Performance Management issues and trends. He specializes in design and deployment of Performance Management systems for corporate and Business Unit applications.

Take your time to read their articles, bios and background in their personal expert channels. If you want to apply to become one of the KPI Library experts please contact us here.

We are happy that two new business performance management experts have joined KPI Library Experts:

Phil Green (Greenbridge Management Inc., Canada)

http://kpilibrary.com/experts/misleading-indicators-how-to-reliably-measure-your-business

Michael Taplin (bizlearn.biz, New Zealand)

http://kpilibrary.com/experts/kpi-models

Take your time to read their articles, bios and background in their personal expert channels. If you want to apply to become one of the KPI Library experts please contact us here.

We will be moving to a bigger office within a few weeks. We now are located at beautiful Amstel in the centre of Amsterdam. And we will be moving to a prime spot in Amsterdam centre: Herengracht. And of course we love our new street number: 140-2.