Conversations from the Mirror42 Team

We have a new free KPI Dashboard template available for Quality Assurance (QA). Please check it out in the add-on store.

Gain control and predictability over your Quality Assurance process by using KPI Dashboard and this template with key performance indicators (performance metrics) and dashboards.

It’s here: the all new Highrise Dashboard App. As pre-announced a few weeks ago, we’ve now released the integration of KPI Dashboard with 37Signals Highrise CRM application. The “Highrise Dashboard App is available in our KPI Dashboard Store.

The Highrise Dashboard app auto collects CRM metrics from your Highrise account every single day and creates a set of dashboards around your sales and support performance. You can do powerful analytics over your deals won, lost, pending, value of all the deals, win/loss ratio, time to close deals, sales performance by owner, Cases open, closed, time to close, by owner and much more. Anything you wanted to know about your Highrise data is now available.

If you are using Highrise for CRM, then visit the store to order these KPI Dashboard solutions today. You may want to check out our other integrations, e.g. Google Analytics, Zendesk, Twitter, and (soon to be released) Freshbooks. We will continue to release new integrations to the store, so stay tuned!

We have two new KPI Dashboard templates available for free in the KPI Dashboard Store for Maintenance and Earned Value Management.

Gain control and predictability over your portfolio of projects with the Earned Value Management (EVM) solution template for KPI Dashboard.

The Earned Value Management (EVM) solution comes with built-in calculations, scorecards and dashboards for all EVM indicators, such as Planned Value (PV), Earned Value (EV), Schedule Variance (SV), Cost Variance(CV), etc.

We have updated KPI Dashboard for Zendesk with staffing optimization. The video below gives an in-depth overview and demo of KPI Dashboard for Zendesk.

KPI Dashboard for Zendesk from kpilibrary on Vimeo.

Analyze your backlog, your optimum staffing levels, set targets and thresholds for key metrics, create new dashboards, combine Zendesk data with Google Analytics, and Twitter.