Conversations from the Mirror42 Team

Mirror42 user-interface integration for Salesforce

by Erik Hoffmann on Mar 26th, 2013

The Mirror42 Salesforce solution comes with standard KPIs for Lead Management, Opportunity Management and Support Management and can be tailored to fit your Salesforce.com implementations.

The Mirror42 Salesforce solution is now extended with a user-interface integration that allows to embed Mirror42 Scorecards & Dashboards into Salesforce. This allows end-users of Salesforce direct access to their sales business metrics.

Imakumo joins forces with Mirror42 for ServiceNow customers in Western Europe

by Erik Hoffmann on Mar 25th, 2013

ServiceNow service provider Imakumo has signed an agreement to collaborate closely and offer clients Mirror42 KPI Dashboard for ServiceNow, allowing them to take reporting to the a new level and enabling IT departments to measure KPIs, analyze performance, deliver executive dashboards and run improvement programs.

“We performed an exhaustive scan of the market and examined multiple well-known Business Intelligence tools. We then met Mirror42 and our search was over. Mirror42 simply offers the strongest and best fit for ServiceNow. Easy to deploy, ready-made dashboards, true performance management features, powerful trend-analytics and a native ServiceNow user interface integration make Mirror42 stand out from the crowd.” says Vincent Guiheneuc, CEO of Imakumo.

ServiceNow already offers various reporting possibilities at operational level. Mirror42 takes reporting to the tactical and strategic level, with trend analytics, role-based dashboards, mobile access and target and threshold management.

Imakumo joins the growing network of Mirror42 partners for ServiceNow: Nashco, Keystone Management Solutions, Logicalis SMC, Partners in IT, Fruition Partners, Silverstorm and Symfoni.

Fruition chooses Mirror42 for ServiceNow Dashboard and Analytics

by Erik Hoffmann on Mar 22nd, 2013

ServiceNow service provider Fruition Partners has signed an agreement with Mirror42 to collaborate closely in the USA. Fruition will offer clients Mirror42 KPI Dashboard for ServiceNow, allowing their clients to take reporting to the a new level and enabling IT departments to measure KPIs, analyze performance, deliver executive dashboards and run improvement programs.

Patrick Stonelake, founder and Chief Innovation Officer at Fruition Partners, said: “Fruition Partners is excited to be partnered with Mirror42 to bring a fully integrated IT dashboarding and trending offering to our ServiceNow customers. Mirror42 technology is also a key part of our exclusive Service Management Accelerator offering – which brings enterprise ServiceNow customers full process and tool maturity in surprisingly short implementations.”

ServiceNow already offers various reporting possibilities at operational level. Mirror42 takes reporting to the tactical and strategic level, with trend analytics, role-based dashboards, mobile access and target and threshold management.

Fruition Partners joins the growing network of Mirror42 partners for ServiceNow: Nashco, Keystone Management Solutions, Logicalis SMC, Partners in IT, Imakumo, Silverstorm and Symfoni.

Symfoni teams up with Mirror42 for ServiceNow customers in the Northern European region

by Erik Hoffmann on Mar 18th, 2013

ServiceNow service provider Symfoni Software has chosen Mirror42 KPI Dashboard and Reporting tool for the ServiceNow customers in the Northern European countries. Symfoni will offer clients Mirror42 for ServiceNow enabling IT departments to measure KPIs, analyze performance, report to stakeholders and improve on performance.

“Symfoni is constantly screening how to best serve our ServiceNow customers. Customers and Analysts have been pointing out the need for true trend reporting in ITSM to give true insight and further help improve IT performance. Symfoni evaluated multiple options and found Mirror42 to fill that exact gap and need. Offering the 50 most valued ITIL KPI’s out of the box ensures a swift and successful implementation. Something Symfoni truly values” says Harri Hornborg, Commercial Director of Symfoni Software.

ServiceNow already offers various reporting possibilities at operational level. Mirror42 takes reporting to the tactical and strategic level, with trend analytics, role-based dashboards, mobile access and target and threshold management.

Symfoni joins the growing network of Mirror42 partners for ServiceNow: Fruition Partners, Nashco, Keystone Management Solutions, Partners in IT, Imakumo, Silverstorm and Logicalis SMC.