Conversations from the Mirror42 Team

Our partner Zendesk launches partner program in Europe

As a European company based in Amsterdam, the Netherlands, we are proud that Zendesk launches a partner program specifically aimed at Europe. Now More Than 4,000 European Customers can Benefit From the Growing Zendesk Ecosystem. Read the press statement here.

We have integrated KPI Dashboard with Zendesk to provide real analytics for their service support system. KPI Dashboard analyzes the support data that’s already in your Zendesk helpdesk and gives you insight into time to solve tickets, ticket volume, backlog growth, agent and group performance and calculates your ideal staffing based on your workload and backlog.

You can set targets and configure thresholds and alerts for your business metrics and you will be able to communicate about your support performance using our “Twitter” style messaging.

Combine your Zendesk data with for example Twitter, Google Analytics, Highrise and/orFreshBooks in a single dashboard.

 

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