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KPI Dashboard for Service-Now or for BMC Remedy is an mobile reporting, online KPI Dashboard and KPI Scorecard solution for IT Service Management.

The solution comes with 40 standard ITSM metrics and can be easily customized. Your KPI Dashboard and KPI scorecards are updated daily without any human interference and your users can access the dashboards online or via their smart-phones or tablets.

Read on and learn more about KPI Library for ServiceNow or Read on and learn more about KPI Library for BMC Remedy

As a European company based in Amsterdam, the Netherlands, we are proud that Zendesk launches a partner program specifically aimed at Europe. Now More Than 4,000 European Customers can Benefit From the Growing Zendesk Ecosystem. Read the press statement here.

We have integrated KPI Dashboard with Zendesk to provide real analytics for their service support system. KPI Dashboard analyzes the support data that’s already in your Zendesk helpdesk and gives you insight into time to solve tickets, ticket volume, backlog growth, agent and group performance and calculates your ideal staffing based on your workload and backlog.

You can set targets and configure thresholds and alerts for your business metrics and you will be able to communicate about your support performance using our “Twitter” style messaging.

Combine your Zendesk data with for example Twitter, Google Analytics, Highrise and/orFreshBooks in a single dashboard.