Conversations from the Mirror42 Team

We are currently underway developing localization in KPI Dashboard. Localization allows running KPI Dashboard in other languages than English. So this is good news for anyone that is not natively fluent in English.

At first we will release German, French, and Dutch as options. Then next we’ll be releasing Spanish, and most likely Brazilian Portuguese. If you have specific languages wishes let us know.

The Google Analytics data integration for KPI Dashboard is available for installation as of today.

KPI Dashboard analyzes the web analytics data gathered by Google Analytics, and gives you trending insight into areas such as visitors, page views and time on site. KPI Dashboard automatically collects Google Analytics data daily via the Google Analytics API. The collected data can then be combined with other sources — such as support and/or sales data — in KPI Dashboard.

For more information on this integration please visit the KPI Dashboard Store.

We are proud to announce the availability of the KPI Dashboard data integration for Zendesk.

KPI Dashboard analyzes the support data that’s already in your Zendesk helpdesk, and gives you trending insight into areas such as time to first response, requester wait time, and tickets solved within first response. KPI Dashboard automatically collects your Zendesk information via the Zendesk API. Measuring the support your team provides through Zendesk has never been easier with KPI Dashboard.

The Zendesk integration is free to install with a KPI Dashboard subscription.

For more information on the Zendesk integration for KPI Dashboard go here, or visit the KPI Dashboard Store.