Conversations from the Mirror42 Team
December, 2010
New features in KPI Dashboard
by Erik Hoffmann on Dec 23rd, 2010We have recently released a bunch of nice new features in KPI Dashboard.
A restyle of scorecards
We have restyled the scorecards of Indicators. It not only looks much nicer it allows also better analysis of scores.
An improved way of entering scores
We have improved the way scores are entered manually by mirroring Excel-like data entry. Of course, scores can also be entered either via an CSV file upload, or using our API.
3 new chart types for breakdowns
We have added some new chart types to the already extensive range of chart types that can be included on the dashboards.
Automated aggregation of scores
We have added automated aggregation of scores over pre-selected periods. This allows to automatically calculate sums and averages over periods of scores, to create scores such as the cumulative sum over a year, or the average over the last 4 quarters.
And many more new features such as the ability to set more colors to brand KPI Dashboard as your own, and the ability to quickly see which KPIs have been imported / linked from KPI Library.
Happy Holidays from the Mirror42 team | the people behind KPI Library.
Two new Experts join KPI Library
by Erik Hoffmann on Dec 15th, 2010We are happy that two new business performance management experts have joined KPI Library Experts:
Phil Green (Greenbridge Management Inc., Canada)
http://kpilibrary.com/experts/misleading-indicators-how-to-reliably-measure-your-business
Michael Taplin (bizlearn.biz, New Zealand)
http://kpilibrary.com/experts/kpi-models
Take your time to read their articles, bios and background in their personal expert channels. If you want to apply to become one of the KPI Library experts please contact us here.
How to measure customer retention?
by karel vanderpoel on Dec 6th, 2010Customer retention is an important KPI that is typically used in the boardroom and at management team meetings. The KPI looks straightforward but in reality is not. How do you correctly calculate the retention of customers and what are the lessons learned? Read about our experience on how to measure retention at Mirror42. Read more





