Conversations from the Mirror42 Team

KPI Library news: Best rated KPIs in category IT management

by Erik Hoffmann on Oct 4th, 2007

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p>KPI Library News, October 4 2007

The best rated KPIs in the category ‘IT Management’ as rated by our users are as follows:

  • Critical-time outage
  • Cost of managing ITIL processes
  • % of overdue incidents
  • % of service requests resolved within an agreed-upon period of time
  • % of incidents not solved in-time due to inaccurate configuration data
  • % of inaccurate CIs
  • % of first-line resolution of service requests
  • % of outage due to changes (planned unavailability)
  • First line service request closure rate
  • Mean Time to Repair (MTTR)

    If you would like to contribute rating KPIs in the library, please join us and use the score link as available for each KPI. The scores of each user per KPI are consolidated in an overall score. Each KPI category includes a list of best rated/scored KPIs for that category.

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