Conversations from the Mirror42 Team

A list of 10 characteristics of a good KPI published by TDWI:

#1. KPIs Reflect Strategic Value Drivers
#2. KPIs Are Defined by “Executives”
#3. KPIs Cascade throughout an Organization
#4. KPIs Are Based on Corporate Standards
#5. KPIs Are Based on Valid Data
#6. KPIs Must Be Easy to Comprehend
#7. KPIs Are Always Relevant
#8. KPIs Provide Context
#9. KPIs Empower Users
#10. KPIs Lead to Positive Action

Recently Deloitte released the results of a global survey titled “In the dark II: what many boards and executives still don’t know about the health of their businesses”. It highlights that many board members and senior executives of some of the world’s leading companies are in the dark about the overall health of their organisation. They lack high-quality non-financial information that they can act upon.

May 30th 2007 saw the official launch of ITIL Version 3. Version 3 sees an evolution in the ITIL publications with a service lifecycle focus and a stronger emphasis on IT alignment with the business objectives. June 20th the International ITIL Version 3 Roadshow will kick off in Sydney, Australia. Registration details can be found here.

Meet Mirror42 at the HP Software Universe 2007 in Las Vegas (USA) from June 17-23.