Conversations from the Mirror42 Team

If it’s up… It’s down… per year

• 90%: 876 hours
• 95%: 438 hours
• 99%: 87 hours, 36 minutes
• 99.9%: 8 hours, 45 minutes, 36 second
• 99.99%: 52 minutes, 33.6 seconds
• 99.999%: 5 minutes, 15.36 seconds
• 99.9999%: 31.68 seconds

Company continues to innovate and show commitment to customers.

Amsterdam, The Netherlands – April 18, 2007 — Mirror42, the leading provider of next-generation Integrated IT Management dashboards, today releases Mirror42 4.1. Available immediately, Mirror42 4.1 enables organizations to analyze and improve operational excellence while managing real-time events and performance through innovative live dashboards.
“With this version 4.1, we continue to show our commitment into improving our technology for our customers.” said Laurens Pit, Vice President of Research & Development at Mirror42. “This release contains many improvements based on customer feedback, and it shows our continuous efforts to provide our customers with high quality software, services and support.”

Read more.

Interesting article on Information Security and the lack of quantifiable metrics. I like the following paragraph:

“Regardless of legal compliance, it is a pretty good idea to be able to measure the adequacy of in-place security controls, policies and procedures anyway. How else do we know if our existing controls are giving us any benefit or if we have shortfalls?”

The article makes also some reference to possible source of metrics for Information Security that might be of interest for anyone currently in the process of defining those kinds of measurements.

SMART = Specific, Measurable, Attainable, Relevant, and Time-Bound

The key ingredients for ‘good’ definitions of Key Performance Indicators (KPI) and its goals. I would add Relative to these ingredients to ensure that your KPI definitions (and goals) still apply when your business or volume grows. For example, you could take the number of open service calls (per period) as a KPI, but when the volume of service calls grows it is only natural that the number of open service calls grows. Therefore, the relative value against the number of reported service calls (e.g. % of open service calls) allows comparision of KPI values through time, even if the volume changes.

Therfore, SMARTeR.