It is true for any business or department: without measuring performance it is not possible to increase effectiveness. Also for IT. However, how many IT departments do actually know their performance (and past performance)? And by performance I do not mean, network or application performance. But business performance, in light of alignment of the IT goals with the goals of the business they serve.
It is of course not easy. Otherwise most IT departments would know. IT’s operational business information is maintained in many different applications such as a project management tool, a service management application, an asset management tool, an ERP and/or finance application etc. How is cost-effective business performance management possible with all these different kinds of information repositories? IT departments could easily spend more money on tooling to deliver insight into performance, then could be saved by knowing its performance and the ability to increase effectiveness.
But to survive and outperform possible outside competition, IT departments must measure performance and increase effectiveness. At Mirror42 we believe we can provide the tools to help.