Conversations from the Mirror42 Team

Managing multiple outsourcing vendors

by Erik Hoffmann on Jun 22nd, 2005

“To make sure they are getting the most from their multiple outsourcers, CIOs need to dedicate staff to oversee each vendor relationship and establish regular reviews of vendor performance with measurement applications such as dashboards or vendor scorecards. In contract negotiations, CIOs need to spell out that vendors should cooperate and refrain from blaming, or else risk losing the job. They need to find qualified staff with financial as well as technical skills to help run a project management office or some other body that can track all outsourcing agreements. “

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